Godopass

Privacy Policy for Godopass AS

We take your privacy seriously
(Last updated: July 21, 2025)

At Godopass, it is important to us that you feel confident about how we handle your personal data.
By personal data, we mean information that can be linked to you as an individual, such as your name, email address, or phone number.

We always process your personal data with respect, comply with applicable privacy legislation (GDPR), and ensure that your data is protected.

Data Controller

Godopass AS is the data controller for personal data collected and processed through our websites, apps, and services.
Contact information can be found at the bottom of this page.

What Information Do We Collect?

When registering

When you register with Godopass, we store the information you provide, such as your name, phone number, and email address.
When logging in via third-party platforms (e.g., Facebook or Google), we may retrieve additional information such as your profile picture, email, and username to make logging in easier for you.

Usage data and cookies

When you use our service, technical and usage information is collected automatically, such as:

  • Which events you book or cancel
  • Which features you use in the app or on the website
  • IP address, device type, browser, and cookies

This helps us improve the service, personalize your experience, and provide better customer support.

Data Retention

  • Information from users who start but do not complete registration is stored for up to 12 months.
  • For active members, data is stored as long as the account is active, and for up to 12 months after closure.
  • Newsletter subscribers’ data is stored until you unsubscribe.

How We Use Your Information

We use your data for the following purposes, provided you have given your consent:

  • Personalize and improve your user experience in the service
  • Manage and follow up on bookings, as well as send important notifications via SMS or email
  • Troubleshoot and fix technical issues
  • Tailor content and recommendations to your preferences
  • Communicate directly with you when necessary

Sharing Your Information

We never sell your personal data.

We may share data with trusted partners, such as cultural event organizers you have booked tickets with, or with suppliers who assist us with analytics, email delivery, and customer communication.

All third-party suppliers we use are required to handle your data in accordance with GDPR.

Security

We have procedures and technical measures in place to ensure your personal data is not lost or misused.
Only authorized staff have access to the information, and only to the extent necessary to perform their work.

Use of Cookies

We use cookies and similar technologies to:

  • Remember settings and improve user experience
  • Analyze website usage
  • Customize ads and content

You can choose to block or delete cookies in your browser.
How to do this varies, so we recommend checking your browser’s help pages.

Your Rights

As a registered user, you have several rights:

  • Request access to the data we have about you
  • Correct incorrect or incomplete information
  • Request deletion of your data (with certain exceptions, such as accounting obligations)
  • Object to direct marketing
  • Request that your data be transferred to another service provider (data portability)
  • Object to automated profiling

If you wish to exercise your rights, please contact us via email.

Marketing

We may use your data to send you relevant offers and news, based on your previous choices and activity.
This can be done directly by us or through our marketing partners.

You can unsubscribe from such communications at any time.

Changes to the Privacy Policy

This policy may be updated.
In the event of significant changes, you will be notified at least 30 days before they take effect, via email or within the service.

Contact Us